Please note that in order to better serve our customers, we are moving our fulfillment services to Virginia. Unfortunately, orders placed 5/25 through 6/1 may experience a shipment delay during this transition. Please contact our customer service at 800.247.6799 with any questions.
Shipping and Sales Tax
Most orders ship within 48 hours and usually arrive in 3-7 business days. Some items ship directly from the artisan and may take slightly longer. Shipping is based on merchandise total before any promotional discounts. Shipping is charged separately for each address.
|Order Total||Standard Shipping|
|Up to $25.99||$4.95|
|Over $400||10% of order
3-Day (add $14.95), Next Day (add $22.95), AK, HI, PR, VI and Guam (add $15.95)
3-Day (add $14.95) and Next Day ($22.95 additional) shipping are available on many items. Items in-stock in our warehouse, shipped via 3-Day or Next Day delivery, that have been ordered and processed by 2pm Eastern (Monday-Friday) will ship the same business day. Orders of in-stock items placed after 2PM Eastern Friday and on Saturday-Sunday will ship on the following Monday. Items that ship directly from the artisan take longer and may only ship on specific business days (Mon-Fri) each week. This will be noted on the product's page.
Shipping charges are per address. Express shipping is not availabe for oversized items, or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.
Some items have shipping surcharges due to their size - these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page.
Standard shipping of large furniture includes inside delivery and placement anywhere in your home by scheduled appointment (within a 4 hour window). Select items can be upgraded to 'White Glove' delivery (in the continental U.S. only) for an additional fee of $125 per item. 'White Glove' service includes our standard delivery service level plus product assembly and package removal. Typical shipping lead times are listed on the product page but delivery to remote, rural locations can take up to 10 weeks. Furniture cannot be shipped via express delivery and most furniture cannot be shipped outside of the continental U.S. Additionally, we are unable to deliver to locations requiring boat or ferry shipment.
Due to perishability plants cannot be shipped outside of the continental U.S. Shipping restrictions will be noted on the product page.
Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Virgin Islands.
State and local sales tax is collected on all orders shipped to Illinois and Virginia.