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Shipping and Sales Tax Information

Shipping Charges

Most orders ship within 48 hours and usually arrive in 5-7 business days. Some items ship directly from the artisan and may take slightly longer. Shipping is based on the merchandise total before any promotional discounts. Shipping is charged separately for each address.

Order Total Standard Shipping
Up to $25.99 $4.95
$26-49.99 $8.95
$50-74.99 $11.95
$75-99.99 $14.95
$100-124.99 $16.95
$125-199.99. $20.95
$200-299.99. $24.95
$300-399.99 $28.95
Over $400 10% of order


Express Delivery

Add just $14.95 for each delivery address to upgrade to our VivaTerra Express Delivery. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or we'll promptly refund both your regular Shipping and Handling charges and the cost of Express Delivery.

This service applies to all orders of in-stock merchandise under 20 lbs. for delivery in the contiguous U.S. Call 800.247.6799 for rates on expedited orders over 20 lbs. Items that ship directly from the artisan take longer and may only ship on specific business days (Mon-Fri) each week. These exceptions will be noted on the product's page.

Shipping charges are per address. Express shipping is not available for oversized items, or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.

$5.95 Flat-Rate Shipping

We are happy to offer flat-rate shipping for apparel, jewelry and other select items. These items ship at a flat-rate of $5.95 per item. Please see product pages for details and eligibility.

Shipping Surcharges

Some items have shipping surcharges due to their size—these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page. Please contact our customer service team with any questions.

Furniture Shipping

Some of our large or heavy items are shipped and delivered by freight carriers. Carriers will contact you to schedule deliveries Monday through Friday between 9:00 a.m. and 5:00 p.m. Standard freight delivery provides only curbside delivery. It may be helpful to have assistance available on the arranged date of delivery. Additional delivery charges may be incurred if you request the driver's assistance.

Select items can be upgraded to 'White Glove' delivery (in the continental U.S. only) for an additional fee of $125 per item. 'White Glove' service includes our standard delivery service level, includes transport up one flight of stairs to the room you specify, plus product assembly and package removal. Typical shipping lead times are listed on the product page but delivery to remote, rural locations can take up to 10 weeks. Furniture cannot be shipped via express delivery and most furniture cannot be shipped outside of the continental U.S. Additionally, we are unable to deliver to locations requiring boat or ferry shipment.

When our 'White Glove' delivery takes place and the recipient does not notate any damage at the time of delivery, this is considered a clean delivery without exception. We ask that you detail any damage to the item in question on the delivery paperwork you sign. If possible, we also recommended that you take photos of the damage. Please reach out to our customer service department so we're able to address the reported damage, and research the best solutions.

Live Plant Shipping

Due to perishability plants cannot be shipped outside of the continental U.S. Shipping restrictions will be noted on the product page.

Shipping to Alaska, Hawaii or U.S. Territories

Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Virgin Islands.

Shipping Outside the U.S. or to APO/FPO Addresses

At present VivaTerra does not ship to addresses outside of the U.S. and its territories (Puerto Rico, U.S. Virgin Islands and Guam). We also do not ship to APO/FPO addresses.

Sales Tax

State and local sales tax is collected on all orders shipped to Virginia.