Help

We strive to have products in-stock and ready to ship when you order, however some of our items are hand-made, artisan products and may take longer to arrive. Product copy will state if there is a longer delivery time for the item. During check out we provide you with the inventory status of every product. If an item is unavailable we will provide you with the date that we expect to ship that product.

Catalog prices are valid through the date listed in our current catalog. Please see 'Prices & Sales Tax' on the mail order form for details.

We make gift giving easy by offering wrapping and complimentary gift cards. If you are shipping gifts to many recipients you will be able to assign your gifts to different shipping addresses when you checkout.

At present VivaTerra does not ship to addresses outside of the U.S. and it's territories. VivaTerra does ship to Puerto Rico, Guam and the U.S. Virgin Islands. A surcharge of $15.95 per address applies to shipping addresses outside of the continental U.S.

Most orders ship within 48 hours and ususally arrive in 3-7 business days. Some items ship directly from the artisan and may take slightly longer.

3-Day (add $14.95 per address) and Next Day ($22.95 additional per address) shipping are available on most items. Items shipped via 3-Day or Next Day delivery that have been ordered by 2pm Eastern (Monday-Friday) will ship the same day, if placed after 2PM they ship the next day. Orders placed after 2PM Eastern Friday and on Saturday-Sunday will ship on Monday. Charges are per address. Express shipping is not available for oversized items or to AK, HI, Guam, Puerto Rico or the Virgin Islands.

Some items have shipping surcharges due to their size or special shipping requirements (like plants) - these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page.

Standard shipping of large furniture includes inside delivery and placement anywhere in your home by scheduled appointment (within a 4 hour window). Select items can be upgraded to 'White Glove' delivery (in the continental U.S. only) for an additional fee of $125 per item. 'White Glove' service includes our standard delivery service level plus product assembly and package removal. Furniture cannot be shipped via express delivery and most furniture cannot be shipped outside of the continental U.S.

Due to state restrictions citrus plants such as the Meyer Lemon Topiary cannot be shipped to FL or TX and the Grapevine Bonsai cannot be shipped to OR. Due to perishability most plants cannot be shipped outside of the continental U.S. Shipping restrictions will be noted on the product page.

Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge per address added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.

At present VivaTerra does not ship to addresses outside of the U.S. and its territories (Puerto Rico, U.S. Virgin Islands and Guam). We also do not ship to APO/FPO addresses.

State and local sales tax is collected on all orders shipped to California, Colorado and Illinois.

VivaTerra is proud to offer exceptional products. If an item fails to meet your expectations, simply return it within 30 days of receipt (or 7 days for live plants) and we will take it back for an exchange or refund of the product cost minus shipping charges. We regret that final sale, opened food and personal care items cannot be returned. Customized items cannot be returned unless there is a shipment error or manufacturing defect.

To cancel an order of a backordered item, please contact us at 800.233.6011. Please note that some backordered items will ship prior to the date stated in the shopping cart when you checkout. VivaTerra cannot cancel an order for any item after the item has been picked for shipping (you can, of course, return the item for a refund).

Please refer to the return instructions on your packing slip and make sure your package is insured and prepaid. We cannot accept C.O.D. packages.
Items should be returned to:

VivaTerra Returns
605 Crossroads Parkway
Bolingbrook, IL 60440

We regret that opened food and personal care items cannot be returned. Customized items cannot be returned unless there is a shipment error or manufacturing defect.

Please allow one billing cycle for a credit card refund to appear on your statement. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate.

A personalized message on our signature gift card can be included with any gift, wrapped or not, at no additional charge.

Give clients and associates more than they expect with our eco-friendly gifts, and give yourself 10% savings on business gift orders of $1000 or more. Please call our business giving specialists at 800.745.7950 for details.

At this time we do not wholesale our products or offer trade discounts.

As our name implies, we are committed to causes that support our dedication to living in harmony with nature-for a healthier life now and for future generations. To that end, each year we pick a few non-profit partners and donate a portion of our sales to them. Unfortunately, we are not able to donate to everyone that requests.

At this time we do not offer a trade discount.

Products must meet the following criteria to be considered for our catalog or web site:
Natural and organic: chemical-free, composed of pure ingredients
Environmentally sound: respect and reflect the complete cycle of ecology
Functional: provide clear and obvious value
Beautifully designed and packaged: a distinctive brand aesthetic
Distinctive: unique, can't be found elsewhere
Nurturing: foster well-being, healthful, delicious, comforting

Our first priority is to make sure that your shipment arrives undamaged. That said, we also ensure that our packaging materials are consistent with our environmental values. We do our best to use re-purposable boxes and recycled materials wherever possible.

If you provide us with your e-mail address, you will receive a confirmation email with tracking information when we ship your order. You will also receive email newsletters and sale notices from time to time. If you do not wish to receive our newsletter or sale notices you can opt out at anytime. You will still receive shipping confirmation emails whenever you order. VivaTerra never shares your email address.

Occassionally we make our mailing list available to other companies whose offer we think may interest you. If you would like to exclude your name and address from these mailings please contact customer service at 800.233.6011. We never share your email address.

We mail a limited number of catalogs and we want them to be welcome in your home. If you do not wish to receive our catalog, please call our customers service at 800.233.6011.

VivaTerra offers an affiliate program for carefully screened web sites. Click here for details.

We, along with many of our customers, are concerned about our planet's health and our nation¹s energy future. That's why we¹ve partnered with Terrapass to offer climate-friendly shipping. For a nominal fee of $1 per order, you can balance the carbon impact of your VivaTerra delivery and join others to help build a clean energy future.

Our first project in concert with Terrapass is the Red Hills Wind Farm. 5000 acres in Elk City Oklahoma will house 82 wind turbines creating 123 megawatts of electricity in an area that's predominant power source has been coal.