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A Letter to Our Customers

An Important Message

Dear customers,

Reduced Shipping SurchargesRecently, we’ve received many questions and comments about the cost of shipping and surcharges on several of our products. In an effort to address this concern, we’ve spent time evaluating how and where we can make our shipping processes more efficient and reduce shipping costs for you.

With that in mind, we are excited to announce the following four shipping rate changes:

  1. We have reduced our standard flat rate price. Our flat rate shipping cost, formerly $8.95 per item for all clothing and jewelry, is now only $5.95 per piece.

  2. We have expanded our $5.95 flat rate-eligible shipping items. Footwear and handbags & totes are now included in this flat rate as well. 

  3. Free shipping on all Loloi rugs! Our beautiful selection of handcrafted, natural material Loloi rugs will now ship to you for free no matter the size or weight.

  4. We have completely eliminated shipping surcharges on over 100 products! We’ve removed shipping surcharges on many of our most popular items, such as select plants, accent tables, and other heavier or larger items. 

We are pleased to have made our shipping & handling process more efficient and to be able to pass those savings along to you. Moving forward, we will continue to seek the best and most cost effective methods for our products.

Please continue to share your thoughts, concerns, and questions with us and we wish you happy shopping & shipping this holiday season.

Sincerely,

The VivaTerra Team