WARRANTY CLAIM PROCESS
To make warranty claims, or for problems and comments please contact our Customer Service Department.
A photocopy of the dated proof of purchase, photographs of damaged product, manufacturer item number, purchaser name, phone number, address, and explanation of the problem should accompany any warranty request.
20 YEAR WARRANTY
DuroGreen® (“DuroGreen”) is proud of the quality of our furniture and is happy to provide a warranty to the original purchaser of our product. DuroGreen offers a limited warranty (for normal use) against the structural failure of our furniture for up to 20 years for residential use and up to 5 years for commercial use. Residential and Commercial warranties begin at the date of purchase as follows:
20 YEAR HDPE MATERIALS
The warranty covers high-density polyethylene (HDPE) products. Our HDPE is free from material defects, and will not crack, splinter, chip, rot, or peel for 20 years of residential use and 5 years of commercial use.
5 YEAR ALUMINUM FRAME
The warranty covers the structural integrity of the aluminum frame. Welds and joints will not break or crack for 5 years of residential use and 1 year of commercial use.
Warranty does not cover the following:
Damage to the product due to misuse, abuse, or acts of nature.
Commercial, contract, rental, institutional, or other non-residential use.
Normal wear and tear effects on pillows and cushions.
Damage due to unauthorized repairs, alterations, or improper assembly.
DuroGreen is not responsible for incidental or consequential damages, loss of time, usage, or money, and our responsibility shall not exceed the value of the replacement product.
We will repair or replace, any product determined by our Customer Service Department to contain manufacturing defects.
No cash refunds will be made. Shipping and handling are not covered by this warranty.
DuroGreen makes no other warranties, expressed or implied.