Most orders ship within 48 hours and usually arrive in 5-7 business days. Some items ship directly from the artisan and may take slightly longer. Shipping is based on the merchandise total before any promotional discounts. Shipping is charged separately for each address. Some products, due to size and weight, need additional oversized shipping charges added to the regular delivery rate. This oversized shipping charge amount will be added to the regular shipping charge. Please see product page for more details—all shipping charges are listed there.
Shipping outside of the continental US? An additional charge of $15.95 per address will be added to the total when shipping to AK, HI, Puerto Rico, Guam, and the U.S. Virgin Islands. Express Delivery is not available outside of the continental US.
|Order Total||Standard Shipping|
|Up to $25.99||$4.95|
|Over $400||10% of order
Add just $14.95 for each delivery address to upgrade to our VivaTerra Express Delivery. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or we'll promptly refund both your regular Shipping and Handling charges and the cost of Express Delivery.
This service applies to all orders of in-stock merchandise under 20 lbs. for delivery in the contiguous U.S. Call 1-800-247-6799 for rates on expedited orders over 20 lbs. Items that ship directly from the artisan take longer and may only ship on specific business days (Mon-Fri) each week. These exceptions will be noted on the product's page.
Shipping charges are per address. Express shipping is not available for oversized items, or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.
Some items have shipping surcharges due to their size—these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page. Please contact our customer service team with any questions.
Some of our large or heavy items are shipped and delivered by freight carriers. Carriers will contact you to schedule deliveries Monday through Friday between 9:00 a.m. and 5:00 p.m. Standard freight delivery provides only curbside delivery. It may be helpful to have assistance available on the arranged date of delivery. Additional delivery charges may be incurred if you request the driver's assistance.
Select items can be upgraded to 'White Glove' delivery (in the continental U.S. only) for an additional fee of $125 per item. 'White Glove' service includes our standard delivery service level, includes transport up one flight of stairs to the room you specify, plus product assembly and package removal. Typical shipping lead times are listed on the product page but delivery to remote, rural locations can take up to 10 weeks. Furniture cannot be shipped via express delivery and most furniture cannot be shipped outside of the continental U.S. Additionally, we are unable to deliver to locations requiring boat or ferry shipment.
When our 'White Glove' delivery takes place and the recipient does not notate any damage at the time of delivery, this is considered a clean delivery without exception. We ask that you detail any damage to the item in question on the delivery paperwork you sign. If possible, we also recommended that you take photos of the damage. Please reach out to our customer service department so we're able to address the reported damage, and research the best solutions.
Live Plant Shipping
Due to perishability plants cannot be shipped outside of the continental U.S. Shipping restrictions will be noted on the product page.
Shipping to Alaska, Hawaii or U.S. Territories
Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Virgin Islands.
Shipping Outside the U.S. or to APO/FPO Addresses
At present VivaTerra does not ship to addresses outside of the U.S. and its territories (Puerto Rico, U.S. Virgin Islands and Guam). We also do not ship to APO/FPO addresses.
For customers outside of the US who'd like to order VivaTerra products, we suggest finding a shipping company within the US that can facilitate sending VivaTerra orders overseas. Recently, we were alerted to the existence of companies like MyUS.com that allow non-US individuals to set-up a US-based address, specifically for shopping US stores and having those purchases shipped out of country. VivaTerra does not endorse or partner with these services, but we encourage international customers to consider researching a shipping option like this.
State and local sales tax is collected on all orders shipped to Virginia.
Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States: VivaTerra is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.