Thank you for selecting VivaTerra where we are proud to inspire green living. We take great care in curating unique, earth-friendly, high quality products. While we strive to ensure that you are completely satisfied with each purchase, we understand that, occasionally, an item may not quite meet your expectations and it may need to be returned, exchanged or replaced.
If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. If your item is defective, you have one year from the date of purchase to return it. Please use one of our hassle-free return or exchange methods outlined below.
For the fastest service, call Customer Service at 1-800-233-6011 to request a Fast Exchange. We'll immediately place your new order and charge your credit card. Your replacement item usually ships the following day. We pay the shipping and handling.
While you await your replacement item, repackage your return merchandise carefully and complete the Easy Online Returns Form below. Once we receive your return, we'll credit you for the cost of the original item less the return shipping fee of $6.95.
Easy Online Returns
To return items by mail via UPS, you can now use our easy online returns form:
- Sign into online returns with your order number and billing ZIP code
- Select eligible items to return and tell us why you're returning them
- Print out a shipping label (you pay return shipping)
- Pack up your item(s)
- Drop off at any UPS location
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we'll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise. Please note that personalized items, food and live plants are nonreturnable.
Returning Large Items Delivered by Common Carrier
Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.
During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-233-6011 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 1-800-233-6011. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we'll arrange for it to be picked up by a freight company.